1. Who We Are

This website is operated by Roxy Vitalo, a personal training and coaching service. References to "we", "us", or "our" refer to this business. Our primary contact email is hello@vitalo.com.

2. What Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name and email address when you submit a contact or booking form

• Any information you share during consultation calls or coaching sessions

• Payment information processed through our secure third-party payment provider

Information collected automatically:

• IP address and browser type

• Pages visited and time spent on the site

• Referring URLs and device information

• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide coaching services

• Process bookings and payments

• Send program updates, check-ins, and relevant communications

• Improve our website and services

• Comply with legal obligations

We will never sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — to deliver the coaching services you have engaged us for

• Legitimate interests — to improve our services and communicate with prospective clients

• Consent — for marketing communications, which you may withdraw at any time

• Legal obligation — where required by applicable law

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for 3 years following the end of a coaching relationship. You may request deletion of your data at any time, subject to any legal retention requirements.

6. Sharing Your Information

We may share your information with:

• Service providers who assist in operating our website and delivering our services (e.g. payment processors, email platforms, scheduling tools)

• Legal authorities where required by law

All third-party providers are selected carefully and are required to handle your data in accordance with applicable privacy laws.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@vitalo.com.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website following any changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@vitalo.com.